A: We ship from Europe, United States of America, Asia.

A: We ship worldwide, with the exception of the North Korea, Venezuela, Cuba and Africa.  Please make sure its legal in your country before ordering. We cannot be held responsible, stick to the law.

A: Yes. Everywhere that we ship to, we can track a package too.

A: We use plain, discreet packaging, with no reference to research chemicals or Randus Chemical. UPS/ DHL Express is declared as an ‘analytical sample’ for legal reasons.

A: We accept payments by Bitcoin, LTC, ETH, BCH, Western Union , Moneygram or Bank wire.

A: Each order is generated a unique BTC address at checkout.
If you do not see this address displayed then it is likely that you are running a script blocker on your internet browser.
Please ensure you have disabled plugins like Ad Block and uBlock as this will prevent the BTC address being generated.
Furthermore, TOR browser will also prevent the payment API from executing.

A: No. Requests will be ignored. However know that every order above $300 gets a free sample!

A: Your order will generally be shipped within 1 business days of us receiving payment.

A: This depends on the service. Our shipping page has more info but for rough guides use the following estimates:

$40 Normal Shipping : 4-5 working days.

$70 Express Shipping : 2 working days.

$90 Same day delivery

These are estimates. Please be patient, we can do NOTHING to speed up customs or shipping once sent.

A: If you have chosen a tracked shipping option, your order will not be reshipped if it arrived in your country and you did not collect it. We also offer a reshipment if seized by customs in certain conditions. Reshipment is also available if you did not like the product.

A: If you have not received a confirmation email then please check your spam box / junk section. If you still have not received it then it may not go out until your payment has been confirmed.

A: For now we are sending tracking numbers manually, please be patient, it will most often be sent the day after it is shipped as we don’t receive the tracked til towards the end of the day.

A: You can track your package online, using the tracking number provided to you via email.

A: Get in touch with us by mail : contact@randuschemical.com or on livechat.

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